Terms of Service

1. Who we are and what these terms cover

VedikSattva LLC DBA FreightSafe ("FreightSafe", "we") operates freightsafe.io and ops.freightsafe.io, including the FreightSafe TMS (together, the Services). These terms apply when your brokerage signs up for or uses the TMS. The person who signs up accepts them on behalf of the brokerage and confirms they are allowed to.

2. Your account

• Give accurate details when you sign up, including your USDOT number and a working email address.
• You are responsible for the people you add as users and for what they do in your account.
• Keep passwords private. Each user signs in with their own login; logins are not shared.

3. Free trial

New brokerages get a 14-day free trial. We ask for a card when you sign up, but nothing is charged during the trial. When the trial ends, your plan starts and your card is charged automatically, unless you have cancelled before then.

4. Plans and payment

• Plans are billed monthly or yearly, in advance, in US dollars, at the prices shown when you sign up.
• Each plan includes a number of users. Extra users are billed at the price shown at the time.
• Payments are taken by Stripe, our payment provider, from the card on file. We do not store card numbers.
• If we change a price, we will email you before the change takes effect, and you can cancel before it does.

5. If a payment fails

If a payment fails, we try your card again over about two weeks and email you after each failed try, with a link to update your card or pay. If the bill is still unpaid after the last try, your account becomes read-only: you can still sign in, see and download your information and finish the loads you already have, but you cannot create new loads. As soon as everything you owe is paid in full, your account works normally again. Nothing is deleted while your account is read-only.

6. Cancelling and refunds

You can cancel at any time by emailing admin@freightsafe.io. Cancelling during the free trial means you are never charged. Cancelling after that stops future charges; everything keeps working until the end of the billing period you have already paid for. After that, your account becomes read-only as described in section 5: you can still sign in, see and download your information, but you cannot create new loads. You can start a plan again at any time from Settings → Billing. We do not refund part-months or any unused part of a billing period.

7. Your data

• Your loads, customers, carriers, rates and documents belong to your brokerage.
• We use them only to provide the Services to you. We never sell them or share your customers, rates or documents with anyone else.
• You can ask us for a copy of your data, or for it to be deleted, by emailing admin@freightsafe.io.
• Our Privacy Policy explains how we handle personal information.

8. Using the Services fairly

Use the Services only for lawful freight brokerage work. Do not:

• try to get into another brokerage's information or get around our security;
• copy, scrape or resell the Services or the data in them;
• use the Services to send spam or to mislead carriers, customers or anyone else.

We may suspend an account that does any of these, and will tell you why.

9. Carrier information and fraud checks

Carrier, authority and insurance information comes partly from federal records (FMCSA) and other sources that can be incomplete or out of date. Our fraud checks and the insurance lock are there to help you catch problems; they do not guarantee that a carrier is safe, insured or legitimate. Your brokerage remains responsible for its own carrier vetting, contracts and legal compliance.

10. Availability and changes to the Services

We work to keep the Services running and your data safe, but we cannot promise they will never be interrupted. We may improve or change features over time. If we remove something your plan is built around, we will tell you first.

11. Limits on our responsibility

The Services are provided as they are. To the extent the law allows, FreightSafe is not responsible for indirect losses, lost profits, lost cargo, or fraud committed by carriers, customers or other third parties, and our total responsibility for any claim is limited to the amount you paid us in the 12 months before it.

12. Changes to these terms

We may update these terms. The date at the top shows the latest version, and we will email account owners about important changes before they take effect.

13. Which law applies

These terms are governed by the laws of the State of Texas. Any dispute about them or about the Services will be decided by the state or federal courts in Texas.

14. Contact

Questions about these terms: admin@freightsafe.io.

VedikSattva LLC DBA FreightSafe, 2108 Via Balboa, Carrollton, TX 75006.